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Terms & Conditions

Terms and Conditions of MayaCart

1. Acceptance of the Terms and Conditions Welcome to MayaCart. Before using the website (“the site”), it is essential to read and understand these Terms and Conditions. This document constitutes a legal agreement between MayaCart and you, the user. By accessing or using the site, you agree to comply with the terms and conditions described herein. If you do not agree with these terms, please refrain from using the site or the services of MayaCart.

2. Access and Use of the Site Access to and use of the site is strictly limited to individuals who are at least 18 years old. By using the site, you represent and warrant that you meet this age requirement and have the legal capacity to accept and comply with this agreement.

3. Products and Services Offered MayaCart offers a wide range of products, including food, beverages, household products, and other consumer items. Regarding products that contain alcohol, MayaCart complies with all applicable local laws and regulations. The following additional conditions apply to the purchase of alcoholic beverages:

     

      • The purchase of alcoholic beverages is restricted to users who are at least 18 years old.

      • The promotion or suggestion that alcohol consumption has health or personal improvement benefits is strictly prohibited.

      • MayaCart reserves the right to request age verification from the user before processing and delivering alcoholic beverage orders.

      • The promotion of alcoholic beverages will comply with applicable local and international advertising regulations.

    4. Privacy Policy and Data Protection The handling of users’ personal data is governed by MayaCart’s Privacy Policy, which is available for consultation on the website. By using the site, you agree that MayaCart may collect, use, and store your information in accordance with this policy.

    5. Restrictions on Use Users of the site may not engage in the following activities:

       

        • Use the site for illegal or unauthorized purposes.

        • Upload, post, or transmit content that infringes on the intellectual property rights of third parties.

        • Use the site to engage in personalized advertising directed at minors or any other groups protected by law.

        • Attempt to manipulate or compromise the security systems of the site.

      6. Purchase and Payment Policies To make purchases on MayaCart, users must provide accurate and complete information. Purchases will be confirmed through an email notification. Prices are subject to change without prior notice. Accepted payment methods include cash, credit cards, debit cards, and payments through secure digital platforms.

      7. Prohibition on the Sale of Restricted Products MayaCart complies with the applicable regulations regarding the sale of legally restricted products. In particular:

         

          • The sale of tobacco and vaping products is strictly prohibited on the site, in accordance with the General Law for Tobacco Control in Mexico.

          • The sale of alcoholic beverages is subject to age verification requirements and applicable local regulations.

        8. Promotion of Restricted Products MayaCart is committed to complying with Google Merchant Center policies, as well as local and international laws. Therefore:

           

            • The consumption of alcoholic beverages will not be promoted as a health benefit or personal improvement.

            • Ads for alcoholic products will not be directed at minors or groups protected by law.

            • MayaCart will take measures to prevent the publication of ads for restricted products that violate advertising policies.

          9. Complaints and Sanctions If there is any violation of these Terms and Conditions or if misuse of the site is suspected, MayaCart may suspend the user’s account without prior notice. This measure will be applied especially in cases of misuse related to the promotion, sale, or advertising of restricted products.

          10. Intellectual Property All content on the site, including text, images, logos, and designs, is the property of MayaCart or used with the proper authorization of third parties. It is strictly prohibited to copy, reproduce, or distribute the content of the site without the prior written consent of MayaCart.

          11. Modifications to the Terms and Conditions MayaCart reserves the right to modify these Terms and Conditions at any time. Any modifications will be announced on the website, and continued use of the site will constitute acceptance of the new terms.

          12. Contact For questions or clarifications about these Terms and Conditions, you can contact the Customer Service team by sending an email to customerservice@maya-cart.com. MayaCart is available to receive suggestions, comments, or requests to modify these terms.

          13. Governing Law and Jurisdiction This agreement is governed by the laws of the United Mexican States. Any dispute or controversy arising in connection with these Terms and Conditions will be subject to the jurisdiction of the competent courts of the City of Cancun, Quintana Roo, Mexico.

          By accepting these Terms and Conditions, you confirm that you have read, understood, and fully accepted them. Your compliance is essential to the relationship between you and MayaCart.